These Terms & Conditions ("Terms") govern your access to and use of The Pocket PT Method website (thepocketptmethod.co.uk), mobile app, and related services (together, the "Service"), provided by Katherine Henshall, a sole trader trading as The Pocket PT Method ("we", "us" or "our").
By creating an account, purchasing a plan, subscribing to The Method, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
The Pocket PT Method is a fitness coaching brand operated by Katherine Henshall, a sole trader trading as The Pocket PT Method.
We provide structured training programmes, nutrition guidance and a members' community through our website and mobile app.
You can contact us at [email protected] with any questions about these Terms or the Service.
The Pocket PT Method offers the following, which may be added to, changed or withdrawn from time to time:
One-off, fixed-length training programmes, including:
Pocket Plans are purchased individually and accessed through the app.
One-off, single-session workouts purchased individually and accessed through the app.
An ongoing monthly subscription providing continuous access to rolling programming, nutrition content and The Club.
A members' community space available to The Method subscribers, which may include check-ins, challenges, events and community chat.
The specific content, features and availability of the Service may vary from time to time.
The Service is provided for general fitness and lifestyle purposes only. It is not a substitute for professional medical advice. Please see Section 8 (Health & Fitness Disclaimer).
You must be at least 18 years old to create an account and use the Service.
You must provide accurate and current information when registering and keep your login details secure.
You are responsible for all activity that takes place under your account and must not share your account or login details with another person.
We may suspend or close an account that we reasonably believe is being used fraudulently, abusively, or in breach of these Terms.
Prices for Pocket Plans, Quick Workouts and The Method are shown on our website and/or in the app. Prices are displayed in pounds sterling (GBP) and include any applicable taxes unless stated otherwise.
Payments made through our website are processed securely by Stripe. We do not store your full card details.
Purchases made through the mobile app may be processed through Apple App Store or Google Play, depending on your device and the purchase method used.
Purchases made through Apple or Google may also be subject to the applicable terms, payment processes and refund procedures of the relevant app store.
Pocket Plans and Quick Workouts are one-off purchases that give you access to the specific programme or workout purchased, subject to the access period and other terms stated at the time of purchase.
The Method is a recurring monthly subscription that automatically renews each month until cancelled.
The price and billing frequency will be clearly displayed before you complete your purchase.
Unless otherwise stated, your subscription will continue to renew automatically until you cancel it.
You are responsible for ensuring that your payment details remain valid and up to date.
If a payment fails, we may suspend or restrict access to the relevant plan or subscription until payment has been successfully made.
We may change our prices from time to time. Any price change will apply to future billing periods and, where required by law, we will give you reasonable notice before the change takes effect.
You can cancel a The Method subscription purchased through our website at any time through the Billing & Subscription section of your account, or by contacting us at [email protected].
If you purchased your subscription through the Apple App Store or Google Play, you must manage and cancel your subscription through the relevant app store account or subscription settings.
Cancellation stops future billing. It does not normally refund any amount already charged for the current billing period, except where you have a legal right to a refund.
You will normally retain access to The Method until the end of the period you have already paid for.
If you cancel after a renewal payment has been taken, your cancellation will normally prevent the next renewal rather than automatically refunding the current subscription period.
Nothing in this section limits any cancellation or refund rights you may have under applicable consumer law.
Because Pocket Plans and Quick Workouts provide immediate access to digital content, we generally do not offer refunds once access to the content has begun, except where you have a legal right to a refund or cancellation.
For digital content purchased through our website, you will be asked to expressly agree to the content being made available immediately after purchase and acknowledge that, once access begins, you may lose your statutory 14-day right to cancel.
For The Method, you can cancel your subscription at any time to prevent future renewal. Cancellation will normally take effect at the end of your current paid subscription period, and you will retain access until then.
Cancelling a subscription does not normally entitle you to a refund for the period already paid for, except where you have a legal right to a refund.
Nothing in these Terms limits or excludes your statutory rights under applicable consumer law.
This includes your rights where digital content or services are faulty, not as described, unavailable, or otherwise fail to meet the requirements of applicable law.
For purchases made through the Apple App Store or Google Play, refunds and cancellations may also be subject to the policies and procedures of the relevant app store. Where applicable, you may need to request a refund directly through Apple or Google.
If you believe you are entitled to a refund under your statutory rights, please contact us at [email protected] with your order details and a description of the issue.
From time to time, we may offer free trials, discounts or promotional pricing.
Additional terms may apply to a specific offer and will be made clear at the time the offer is presented.
Unless otherwise stated, a free trial for The Method will automatically convert into a paid subscription at the end of the trial period unless you cancel before the trial ends.
Where a free trial or promotional subscription automatically converts into a paid subscription, we will clearly state the length of the trial, the price that will apply after the trial, the billing frequency and the applicable cancellation arrangements before you start the trial.
Promotional pricing may only apply for the period stated at the time of purchase. After that period, the standard applicable price may apply unless otherwise stated.
Please read this section carefully.
The Pocket PT Method provides general fitness, training and nutrition content. It is not personalised medical advice and is not a substitute for consultation with a doctor, physiotherapist, registered dietitian, nutritionist or other qualified healthcare professional.
You should consult a doctor or other appropriate healthcare professional before beginning any new exercise or nutrition programme, particularly if you are pregnant, have an existing injury, or have any medical condition that could be affected by exercise or changes to your diet.
You are responsible for deciding whether an exercise, workout or nutrition recommendation is appropriate for you.
You use the Service, including all workouts, programmes and nutrition guidance, at your own risk.
Stop exercising immediately and seek appropriate medical advice if you experience pain, dizziness, shortness of breath, or any other concerning symptom during a workout.
Any macro, calorie or nutrition calculations provided through the Service are estimates intended for general guidance only. They are not a substitute for professional nutritional or medical advice, particularly if you have a medical condition, eating disorder, allergy, intolerance or other specific dietary or nutritional requirement.
To the fullest extent permitted by law, we are not responsible for injury, loss or damage arising from your use of the Service.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
The Club is a shared space for members and should be used respectfully.
When taking part in The Club, including chat, check-ins, challenges and events, you agree not to:
We may remove content and/or suspend or terminate access to The Club, and in serious or repeated cases your account, if these guidelines are breached.
You can report a message or other content that you are concerned about directly within the app or by contacting us.
All content provided through the Service, including training programmes, workout videos and descriptions, nutrition guides, recipes, branding, logos, app design and website content, is owned by or licensed to The Pocket PT Method and is protected by copyright and other intellectual property laws.
Your purchase or subscription gives you a personal, limited, non-transferable right to access and use the relevant content for your own personal, non-commercial fitness purposes.
You must not copy, reproduce, redistribute, resell, publish, publicly share, modify or commercially exploit any programme, workout, video, nutrition content or other Service content without our prior written permission.
You must not share your account or provide other people with access to content that you have purchased personally.
If you post or upload content to the Service, for example in The Club or progress photos that you choose to add to your own progress log, you remain the owner of that content.
You grant us a limited licence to store, display and process your content only as reasonably necessary to operate, maintain and provide the Service.
Progress photos that you add to your account are private to your account unless you choose to share them.
You are responsible for anything you choose to post publicly within The Club and must ensure that anything you post complies with these Terms and applicable law.
We may remove content that breaches these Terms or that we reasonably believe is inappropriate, unlawful or harmful to the Service or its members.
We aim to keep the Service available, secure and up to date, but we do not guarantee that it will be uninterrupted, error-free or available at all times.
The Service may occasionally be unavailable due to maintenance, technical issues, updates, circumstances outside our reasonable control or problems with third-party services.
We may update, change, suspend or discontinue parts of the Service from time to time, including specific plans, workouts, features or community functions.
Where reasonably possible, we will give you reasonable notice of any material change that significantly affects your access to a plan or subscription you have already purchased.
Where applicable law gives you a right to a refund, cancellation or other remedy because of a material change or failure of the Service, nothing in these Terms affects that right.
To the fullest extent permitted by law, The Pocket PT Method shall not be liable for any indirect, incidental or consequential loss arising from your use of the Service.
Nothing in these Terms excludes or limits our liability for:
Subject to the above, our total liability to you for any claim arising from the Service shall be limited to the amount you paid us for the Service in the 12 months before the claim arose.
Nothing in these Terms affects your statutory consumer rights.
You may stop using the Service and delete your account at any time by contacting us.
If you have an active subscription, deleting your account does not necessarily cancel your subscription or stop future payments. You must cancel your subscription through the appropriate cancellation method described in Section 5.
We may suspend or terminate your access to the Service if you materially breach these Terms, including through non-payment, fraudulent activity, unauthorised sharing of content or misuse of The Club.
Where appropriate, we may give you an opportunity to remedy a breach before terminating your access.
If we terminate your access because of your material breach of these Terms, you may lose access to purchased content and subscriptions, subject to any rights you have under applicable law.
On termination, your right to use the Service ends immediately unless otherwise stated or required by law.
Sections 6, 8, 10, 13 and 15 will continue to apply after termination where relevant.
These Terms are governed by the laws of England and Wales.
Any dispute arising from these Terms or your use of the Service will be subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that apply in your country of residence.
If you are a consumer, nothing in this section removes any legal rights you may have to bring proceedings in another jurisdiction where applicable law gives you that right.
We may update these Terms from time to time, for example to reflect changes to the Service, our business or applicable law.
If we make material changes, we will let you know by posting the updated Terms on our website and/or app and updating the "Last updated" date above.
Where required by law, we will provide additional notice or obtain your agreement to material changes.
Continuing to use the Service after changes take effect means that you accept the updated Terms, except where applicable law requires your express agreement.
If you have any questions, concerns or complaints about these Terms or the Service, please contact us:
We will aim to respond to enquiries as soon as reasonably possible.
This document is a general template and has not been reviewed by a solicitor. Because it covers a fitness/health app with paid subscriptions and in-app purchases, we recommend having it checked by a UK solicitor (particularly Sections 4, 6, 8 and 13) before relying on it.